London

Wheelchairs and mobility scooters can be hired free of charge from ExCeL and can be pre-booked in advance. They are subject to availability so please email info@excel.london with the date/time of your planned visit and they will confirm if there is one available for you to hire.

Yes, we accept assistance dogs (including ADUK, Training companies and owner trained), but proof of training is required and if the dog’s behaviour doesn’t meet the standards, then you will be required to leave.

Please contact accessibility@fkpscorpio.co.uk in advance if you are bringing an assistance dog with you. The Equality and Human Rights Commission states that "assistance dogs are highly trained" which means they:

• Will not wander freely around the premises.
• Will sit or lie quietly on the floor next to their owner.
• Are unlikely to foul in a public place.

All assistance dogs must always remain on the lead.

No food and drink are allowed to be consumed inside the Exhibition (we do allow a bottle of water for personal use). If you need to bring specific food or medicine due to a pre-existing medical condition then please supply the relevant supporting medical evidence.

There are a selection of retail units in ExCeL London providing a diverse range of food and drinks. If you bring a reusable cup to the venue, you can enjoy discounts on some hot drinks at select retail outlets. There are free water refill points on the Boulevard close to the entrance to the venue. For more information please visit: https://excel.london/visitor/food-drink

Please note food and drink cannot be consumed within the exhibition itself.

The exhibition will be held in an indoor venue.

Yes, there is air conditioning and heating if required.

There are no strobe lights at the Exhibition.

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

The Exhibition is a walk-through event. There are some benches in selected themed galleries which allow you to sit and listen / watch information on screens.

There are vegan and gluten-free catering options within the main ExCeL boulevard itself but not within the Exhibition.

There is a locker system for customers to leave bags or personal items should they wish to. Customers are allowed to carry bags through the exhibition. There is a pram park area which we suggest customers use or if they wish to bring prams into the exhibition, please keep walkway channels clear.

There is no dress code!

If you misplace something within the exhibition please alert a member of staff and they will try to help you retrieve your belongings. If you think you have lost something at ExCeL London, please email SecuritySuite@excel.london.

The exhibition is accessible to all ages. However, there is a lot of reading, and no character meet and greet. Parental discretion is advised when deciding if the exhibition will be suitable for your child.

There is a gift shop which is located at the end of the exhibition. Please note we do not have an online shop so if you wish to make a purchase please ensure you do this during your visit. Club Lloyds card holders can receive 10% off Disney100: The Exhibition branded merchandise and a complimentary exhibition poster when paying with their Club Lloyds Visa debit card.

Flash photography, alcohol, smoking, vaping, anything which may disturb the other patrons.

The event takes place at ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1FR. The entrance is via the new dockside entrance along the ExCeL waterfront.

ExCeL London is well connected by Underground, DLR, boat, car and Cable Car. Please pre-plan your journey before travelling.

Please alight at Custom House DLR for the West entrance to the venue, which is where Disney100: The Exhibition is accessed from.

For full information on directions to the venue and modes of transport please visit: https://www.excel.london/visitor/getting-here

If you plan to drive to the exhibition, please refer to 'Is there parking available?'

If you are late or experience any travel issues, you can speak to one of our stewards at our exhibition upon arrival and they will try and accommodate your booking at the next available slot. This is not a guaranteed.

The Exhibition is not suitable for animals.

The Exhibition is a child-friendly environment.

Children under the age of 16 should be accompanied by an adult. Children under the age of 5 get free entry.

There are over 1,800 parking spaces in the Orange car park, which is located under the venue. To guarantee a space please reserve parking in advance here: https://excellondon.aeroparker.com/book/.

Important note, there are currently roadworks in place during the construction of the Silvertown Tunnel. These are causing significant traffic disruption in the Canning Town area. If you are travelling from central London or from the south, using the Blackwall Tunnel to access the car park and lorryways, please use the A13 and turn off on the A112 junction taking Tollgate Road southbound. Find out more at: https://www.excel.london/visitor/getting-here/driving-and-parking

No smoking or vaping once inside the Exhibition and Exhibition foyer.

Due to the nature of the exhibition being made up of artifacts we ask that prams and buggies are not brought into the exhibition. There is a small buggy park available but with very limited spaces. To avoid disappointment, we kindly ask for prams and buggies to be left at home.

We always aim to limit and reduce queuing outside the entrance. In the event of inclement weather, our team will work to ensure any queuing outside is minimised as much as possible.

There are no toilets inside Disney100: The Exhibition. You may find toilets on the first floor of the ExCel centre. Wheelchair accessible toilets are available on the second floor.

The disabled toilets are located at the following points:

• Between South Halls S9/S10
• Between North Halls N10/N11 on level 0
• At the back of the North Halls N4/S4
• South Gallery level 2 and the dock edge on level 0
• Platinum Suite levels 2 and 3
• Prince Regent walkway
• Level 0 at the east end of the venue
• Capital Suite levels 2 and 3

There are baby changing facilities on level 0 in both the male and female toilets in the boulevard. In the ICC area (The east end of the venue) the red blocks between S9/S10, N10/N11, the Prince Regent DLR east corridor and East Level 0, the baby change facilities are in the disabled toilets.

The family room can be found by S9. Inside has two changing mats, chairs for breastfeeding, a microwave to heat up baby food and a bottle warmer. It also contains a sink and toilet.

The family room can be found by S9. Inside has two changing mats, chairs for breastfeeding, a microwave to heat up baby food and a bottle warmer. It also contains a sink and toilet.

ExCeL London has a prayer room that can be accessed through the grey door next to the S9 entrance on the boulevard.

ExCeL London has free to access and fast Wi-Fi, which is suitable for browsing, social media, and email. When you arrive at the venue, sign in to '_ExCeL FREE Wi-Fi' and follow the instructions.

General admission ticket prices for the exhibition start at £18 for adults and £14.50 for children.

You can pick between standard time slot tickets or pay more for a flexi fast track ticket, which includes flexible admission to the experience at any time on your selected date plus a unique Disney100: The Exhibition collectible silver pin and branded laminate & lanyard.

You can also purchase VIP tickets, which include admission to the experience with queue jump at the time of your booking plus branded laminate & lanyard, a soft drink, Disney100 can/bottle holder, a unique collectible Disney100: The Exhibition silver pin, tote bag, plush toy, new exclusive lithograph print, and free digital photos to be taken at the experience.

Children under the age of 5 get free entry. For children between the ages of 5-16, there are specially priced child tickets available.

You can purchase a ticket at the event, but this will depend on availability on the day.

Tickets can be purchased on the Fever website and App, Eventim UK, Disney Tickets, and Golden Tours websites.

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact the outlet you booked your tickets through, indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, please refer to the T&Cs of your booking. Any queries relating to your ticket(s) should be directed at the ticket outlet you booked through.

Official tickets for Disney100: The Exhibition London can be purchased via Fever, Eventim, Golden Tours & Disney Tickets.

You can make a group booking for 5 to 20 by hitting the ‘Buy Tickets’ link below. If your group booking is larger than 20, you can book by contacting exhibition@fkpscorpio.co.uk.

For all press inquiries, please email the Exhibition press team at D100@mancecommunications.com.

If you booked through Fever or Disney Tickets, you can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us. If you purchased via Eventim or Golden Tours, you will have received your tickets via email or through their app. Any issues with your tickets, please contact the ticket outlet directly.